About us
Experts in Customer Success Management since 1989

CSM Consultants started as leaders in the field of Account Management.  With over 30 years of experience, we've learned a thing or two about how to handle customers, and gain their trust.  We would love to help you do the same.

As the saying goes, customers buy from companies they like and trust.  The mistake most organizations make is having a great sales team that lands the sale and then moves on to the next "big fish".  With the advent of cloud based software, Account Management changed from customer focused liaisons to sales people wearing an Account Management title.  Customers quickly saw through that tactic and subsequent sales and contract renewals declined.

Today's SaaS companies have come a long way and a new customer liaison has emerged, the Customer Success Manager!  With this role being relatively new in the world of technology, it is important to work with experts who know how to make a large impact very quickly.  Working with CSM Consultants will have you on your way to world-class CSM team in no time.

The importance of the customer and the need to become a customer-centric organization is not disputed. The serious challenge is in the execution. We can't wait to help you achieve your goals!


Cheri Spickard